Privacy Policy

PRIVACY POLICY

Last Updated: December 30, 2025

INTRODUCTION

This Privacy Policy ("Privacy Policy") describes the data protection practices of RX GLEAM PLLC and its affiliates, including, but not limited to, RX GLEAM (collectively, "RX GLEAM", "we", "our", or "us"), including when you visit any RX GLEAM website that links to this Privacy Policy (including https://www.rxgleam.com) (collectively, our "Websites"), use any affiliated mobile applications (the "Apps"), or otherwise provide data to RX GLEAM. We refer to the Websites, Apps, and other services provided by RX GLEAM together in this Privacy Policy as the "Services." This Privacy Policy is incorporated into our Terms of Use. All capitalized terms used in this Privacy Policy but not defined herein have the meanings assigned to them in the Terms of Use.

PLEASE READ THIS PRIVACY POLICY CAREFULLY TO UNDERSTAND HOW WE HANDLE YOUR INFORMATION. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, PLEASE DO NOT USE THE SERVICES.

This Privacy Policy contains the following sections:

  • The Information We Collect and the Sources of Such Information

  • Purposes for How We Use Your Information

  • Online Analytics and Advertising

  • How We Share and Disclose Your Information

  • Your Marketing Choices

  • Third Party Services and Notice About Health Information

  • How We Store and Protect Your Information

  • Your Privacy Rights

  • Children's Privacy

  • Changes to This Privacy Policy

  • How to Contact Us

1. THE INFORMATION WE COLLECT

Information You Provide to Us:

  • Account Information: When you create an account, we collect your name, email address, phone number, date of birth, shipping address, and password.

  • Health Information: To provide our telehealth services, we collect health-related information including medical history, current medications, allergies, health conditions, photos for medical assessment, and treatment preferences.

  • Payment Information: We collect payment card details, billing address, and transaction history. Payment information is processed by our secure third-party payment processors.

  • Communications: We collect information when you contact us, respond to surveys, or communicate with healthcare providers through our platform.

  • Identity Verification: We collect government-issued identification to verify your identity as required by law.

Information Collected Automatically:

  • Device Information: IP address, browser type, operating system, device identifiers, and mobile network information.

  • Usage Information: Pages visited, time spent on pages, links clicked, and referring URLs.

  • Location Information: General location based on IP address.

  • Cookies and Similar Technologies: We use cookies, pixels, and similar technologies to collect information about your interactions with our Services.

2. HOW WE USE YOUR INFORMATION

We use your information to:

  • Provide, maintain, and improve our Services

  • Process and fulfill your orders and prescriptions

  • Facilitate telehealth consultations with licensed healthcare providers

  • Communicate with you about your account, orders, and treatments

  • Send marketing communications (with your consent)

  • Detect, prevent, and address fraud and security issues

  • Comply with legal obligations and enforce our terms

  • Conduct research and analytics to improve our Services

3. HOW WE SHARE YOUR INFORMATION

We may share your information with:

  • Healthcare Providers: Licensed physicians and healthcare practitioners who provide telehealth services through our platform

  • Pharmacies: FDA-registered compounding pharmacies that fulfill your prescriptions

  • Service Providers: Third parties who perform services on our behalf, including payment processing, shipping, customer support, and IT services

  • Legal Requirements: When required by law, court order, or government request

  • Business Transfers: In connection with a merger, acquisition, or sale of assets

  • With Your Consent: When you have given us permission to share your information

We do NOT sell your personal information to third parties for their marketing purposes.

4. YOUR PRIVACY RIGHTS

Depending on your location, you may have rights to:

  • Access your personal information

  • Correct inaccurate information

  • Delete your personal information

  • Object to or restrict processing

  • Data portability

  • Withdraw consent

To exercise these rights, contact us at support@rxgleam.com.

5. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure.

6. DATA RETENTION

We retain your information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. Medical records are retained in accordance with applicable healthcare regulations.

7. CHILDREN'S PRIVACY

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

8. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date.

9. CONTACT US

If you have questions about this Privacy Policy, please contact us:

RX GLEAM PLLC

Email: support@rxgleam.com

Website: https://www.rxgleam.com